Rosevilla Residential Home
Care Home for Residential, Dementia and Respite Care
FREQUENTLY ASKED QUESTIONS
Healthcare Related Questions, Answered for You
WHAT EXPERIENCE DOES THE REGISTERED MANAGER HAVE?
Peter, one of the managers of our care home, was a registered nurse with an honours degree in health studies. With extensive experience in various hospitals, he has brought his expertise in caregiving to Rosevilla. He specialises in dementia care and managing behaviours and has served as the registered manager since 2006, accumulating 31 years of experience in the health and social care sector.
Jessica began her journey at Rosevilla through care apprenticeship and successfully completed her NVQ Level 5 in 2018. Following her achievement, she stepped into the role of deputy manager and soon applied for the registered manager position. Over the past 10 years, Jess has worked in all roles within the home, allowing her to effectively guide the staff with her wealth of knowledge and experience.
DO THE OWNERS TAKE AN ACTIVE ROLE IN THE DAY TO DAY RUNNING OF THE HOME?
Rosevilla is proudly owned by Peter, one of dedicated registered managers. The legacy of our care home is deeply rooted in family, as his mother was one of the original founders. Her vision and commitment to providing exceptional care continue to inspire us every day. At Rosevilla, we strive to uphold the values and traditions instilled by our founders, ensuring a warm and nurturing environment for all our residents.
CAN I COME FOR A SHORT BREAK?
We have many ladies and gentlemen who visit our home frequently for short periods of time either for a short break, carer break, to recover from an illness or after a hospital stay.
This type of care is called ‘Respite Care’ and in some circumstances, funding is available towards this care by contacting social services.
For more information and availability call us on 01925 228637
CAN I BOOK A RESPITE?
We don’t normally book a respite in advance as we accept emergency admissions on a regular basis, but we can certainly have discussions regarding this if the need arises. Our management team would be happy to help and talk about any options available.
DO YOU OFFER EMERGENCY RESPITE CARE?
We offer emergency Respite Care subject to availability, please contact the management team on 01925 228637.
Our staff will be happy to advise you out of hours and direct you to someone who can help you at these times.
IS IT POSSIBLE TO HAVE A RESPITE BREAK/STAY TO SEE IF I SETTLE IN AT ROSEVILLA RESIDENTIAL HOME AND CAN I COME BACK ON NUMEROUS OCCASIONS?
Yes, of course, we offer short break/Respite stays as many times as you need.
Please contact us on 01925 228637 for a chat and to organise coming to see us.
HOW DO I KNOW THE HOME IS RIGHT FOR ME AND CAN MEET MY NEEDS?
Our home manager can meet with you and your family to discuss your needs and wishes to ensure that we can meet your care needs and to ensure that we are the right sort of home for you. We would encourage you to meet our staff and come and look around our home to reassure you of what we offer and how we run. If social services are involved a needs assessment will be put in place which will show the level of care and the type of care you or your family member needs. Our staff would help you every step of the way to help you in your decisions and with any advice you may need.
HOW WOULD I MAKE A COMPLAINT AGAINST THE HOME?
Rosevilla has a robust formal complaints procedure within the home, this information is included as part of your welcome pack or can be requested at any time. We would always encourage any problems to be made known to us and we will always endeavour to resolve any problems you may have, whether that be face to face or through a family member, however there is a policy in place to guide you through any complaint you may have.
WILL I BE REGISTERED WITH A LOCAL GP?
Yes – if you are already registered with one of our local surgeries this will remain the same. If you are from outside the area we can arrange for you to be registered locally if you prefer. We can also arrange any district nurse visits you may require.
WILL I BE ABLE TO SEE MY CARE PLAN AND MEDICATION NOTES?
Yes, you can request to see your Care Plan and notes at any time.
CAN I BRING MY OWN BELONGINGS?
Yes, of course! We encourage our residents to bring along their personal belongings, furniture and pictures to personalise their room and make it their own.
HOW OFTEN WILL MY LAUNDRY BE COLLECTED?
Laundry will be collected from your room daily and is usually returned the next day.
CAN MY FRIENDS AND FAMILY VISIT WHENEVER THEY CHOOSE?
Yes.
CAN I KEEP MY PERSONAL BELONGINGS SOMEWHERE SAFE?
Yes, you can keep your personal belongings in the office if desired and you can also have your own personal key for your room if you so wish.
HOW DO I PAY FOR CARE?
Our weekly fees are based on an assessment of the needs of the individual at the time they come into the home and this is reviewed on-going. Fees are paid either by the resident, their family members or social services, in some cases there is a combination of both, based on your entitlements.
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If you have any questions regarding care fees please contact social services or call us directly on 01925 228637.
WILL THE COST OF CARE RISE IN THE FUTURE?
We are very happy to talk to you in more detail about the cost of care. An initial assessment of the cost of your individual care will be made as you come into the home and this will be regularly reviewed. It is likely to increase as your care needs change.
Please contact our Care Manager on 01925 228637 for information or advice.